Repairs, layaways
and the till.
One system.
Take a piece in at the counter and the customer gets a text when it's ready. Run layaways they can pay online. Ring up a sale, print the tag and the receipt. One screen, no double entry — built inside a working jewelry store because nothing on the market did the job.
Free for 14 days. No card, no call, no salesperson.
Running the counter every day at Celebration Jewelers — Ocoee, Florida. Everything you see below is that same software.
You're not short on customers. You're short on time behind the counter.
The repair book is paper. The layaway balances live on cards in a box. The till is fifteen years old and knows nothing about either. So every “is my ring ready?” is somebody walking to the back to look, every month-end is an evening of chasing payments, and the day's numbers only exist if somebody stayed late to add them up. That isn't a selling problem. It's an admin problem — the one thing software should be good at.
Everything the counter needs.
Nothing it doesn't.
Every repair and layaway on one list.
Ticket number, customer, item, status and balance — the four things you actually get asked about, without opening anything. Type the number off the envelope, or search by name and phone when the envelope is lost.
- Photograph the piece as it came in, so there is no argument later
- Status changes text the customer automatically
- Owners see cost and margin; staff don't
They stop calling to ask.
This is the page behind the link you text. No app, no sign-in — the link is the key. They can see where the piece is, what they've paid, what's left, and pay down the balance at eleven at night if that is when they think of it.
- Payment history they can check against their own records
- Reminders on the first and last of the month, sent for you
- Your shop's name and number on it, not ours
Scan, ring, print.
Type a SKU and the price appears. Your quick codes still work — if the shop has rung a watch battery as MISC for fifteen years, it still does. Tax added at the till or built into the shelf price, whichever way you price.
- Cash, card, Zelle, check — and Acima, Snap, Progressive
- Change due worked out from what they handed you
- Take a layaway payment against the ticket from the same screen
Stock with a number you can trust.
Enter the piece — metal, carat, size, cost, price — and it hands you a SKU and prints the tag on your own Zebra. Memo goods stay separate from owned stock, so “what's in the cases” is a real figure rather than a guess.
- Margin shown per piece, for the people allowed to see it
- Service codes sit alongside inventory, priced the same way
- Retail and cost value totalled at the top
Three things you're already paying for.
A till that can't do repairs
Jewelry POS systems price like jewelry, and most still treat a repair ticket as something you handle on paper beside them.
The layaway card box
Balances worked out by hand, reminders that depend on somebody remembering, and no way for a customer to pay without driving over.
A separate texting service
Bolted on beside the till, knowing nothing about the ticket it's texting about — and still needing its own carrier registration.
All of it — for $149/mo.
One price per shop. No per-terminal nonsense.
Every shop gets the whole system. Cancel whenever you like — your data exports in a format you can actually open.
Counter
One location, up to 5 staff.
- Repairs, layaways, point of sale, inventory
- Customer tracking links
- 500 text messages a month
- Nightly takings email
- Label and receipt printing
Storefront
Unlimited staff, online payments.
- Everything in Counter
- Online layaway payments
- 2,000 text messages a month
- Carrier registration filed for you
- Your old system imported
- Your own domain
With a website
For shops with nothing online yet.
- Everything in Storefront
- A storefront site, built and hosted
- Repair and layaway tracking built into it
- Your inventory, online
The things every jeweler asks us.
Do I have to buy new hardware?
No. It prints to a Zebra label printer and a standard receipt printer — the two most jewelry stores already have. A small program on the shop computer connects them; it takes about ten minutes. If your printers are older than that, tell us the model and we'll check before you commit to anything.
What happens to the repairs and layaways already in my system?
We bring them across. Send us a spreadsheet, a export from your old till, or in the worst case photographs of the layaway cards, and we'll load them so you start with your real balances rather than an empty screen.
Can my customers really pay online?
Yes, on the Storefront plan. They get a link by text, see their balance, and pay whatever they like against it. The payment lands against that ticket, so the balance is right the moment they hit send — nobody has to key it in.
How long before it can text my customers?
Carriers make every business register before it can send business texts, and that takes a week or two. We file the paperwork for you. Everything else works from day one, and until the registration clears nothing texts by accident — it's recorded, not sent.
What if I want to leave?
Cancel from your account. You keep the service to the end of the month you have paid for, and we export everything to a spreadsheet you can open. No call, no retention offer, no holding your customer list hostage.
Who is actually behind this?
A family jewelry store in Ocoee, Florida, that got tired of paying for software that did half the job. We run our own shop on it every day — which is why the layaway and repair side is the strongest part rather than an afterthought.
Open the demo.
It's the real thing.
Same software, invented customers. Sign in as demo@navaai.app / showmearound and break whatever you like.